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Your Data & How We Use It
Overview
This Privacy Policy explains how Mediagoats Agencies Pvt Ltd, a company incorporated in India with its registered office at C-13, C Block, Sector 58, Noida, Uttar Pradesh 201301, India (“Dr Homeo+”, “we”, “us” or “our”) collects, uses, stores, shares and protects your personal data when you use our website, WhatsApp channel, teleconsultation services and product delivery (together, the “Services”). It is published in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Information Technology Act, 2000 and rules made under it, the Telemedicine Practice Guidelines, 2020, and the Consumer Protection (E-Commerce) Rules, 2020.
By submitting your details or using the Services, you give us your free, specific, informed and unambiguous consent to process your personal data for the purposes described below. You may withdraw consent at any time (see Section 8).
1. Who we are
For the purposes of the DPDP Act, Mediagoats Agencies Pvt Ltd is the Data Fiduciary for personal data processed through the Services. Our registered BHMS doctors who consult with you also access your data to provide medical care and are bound by professional confidentiality.
2. Personal data we collect
| Category | Examples |
|---|---|
| Identity & contact | Full name, WhatsApp/mobile number, email address, age, gender |
| Health information | Your concern, symptoms, medical history, current medicines, allergies, reports, photographs you choose to share (e.g. scalp photographs), consultation notes and prescriptions |
| Order & delivery | Shipping address, PIN code, order history, plan chosen, delivery status |
| Payment | Transaction ID, amount, payment status. Card, UPI and bank details are collected and processed directly by our payment gateway (Razorpay); we do not store your full card number, CVV or UPI PIN. |
| Communications | Messages exchanged with our doctors and care team on WhatsApp, phone or email |
| Technical | IP address, device and browser type, pages visited, referral source and campaign (UTM) parameters |
3. How we use your personal data
- To register you for the ₹999 annual membership and schedule your consultation;
- To enable a qualified BHMS doctor to assess you, prescribe and review your personalised plan;
- To process payments, issue GST invoices and fulfil, ship and track orders;
- To send care reminders, dose instructions, refill confirmations and follow-ups on WhatsApp, SMS, phone or email;
- To respond to queries, complaints and grievances;
- To maintain medical and transaction records as required by law;
- To improve our website and services using aggregated, de-identified information;
- To send you information about new programmes only where you have opted in; you may opt out at any time by replying “STOP” or writing to us.
We do not sell your personal data. We do not use your health information for advertising.
4. Sharing of personal data
We share personal data only to the extent necessary, with:
- Treating doctors engaged by Dr Homeo+ to provide your consultation;
- Pharmacy / dispensing and logistics partners to prepare and deliver your order (name, address, phone, order contents);
- Payment gateway (Razorpay Software Pvt Ltd) to process payments;
- Technology providers acting as Data Processors under contract — cloud hosting, WhatsApp Business messaging (Meta Platforms), email and CRM tools;
- Government or law-enforcement authorities where required by law, court order or to protect life and safety.
Our processors are contractually required to protect your data and use it only on our instructions. Some providers may store data outside India; we transfer data only to jurisdictions not restricted by the Government of India under Section 16 of the DPDP Act.
5. Data retention
We keep personal data only as long as needed for the purposes above. Consultation records and prescriptions are retained for the period required under the Telemedicine Practice Guidelines, 2020 and applicable medical-record rules (generally at least three years from the last consultation). Invoices and transaction records are retained as required by tax laws (generally eight years). Leads that do not become members are deleted or anonymised within 12 months unless you ask us to keep in touch.
Your Rights & Our Safeguards
6. Security
We use reasonable security practices including encrypted transmission (HTTPS), access controls on a need-to-know basis, and vendor due diligence, consistent with Rule 8 of the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. In the event of a personal data breach, we will notify the Data Protection Board of India and affected users as required by the DPDP Act.
7. Children
Our Services are intended for adults (18+). Consultations for a child must be booked by a parent or lawful guardian, who provides verifiable consent and should be present during the consultation. We do not knowingly track or target advertising at children.
8. Your rights
Under the DPDP Act you have the right to:
- Access a summary of your personal data and the processing activities;
- Correct, complete or update inaccurate or incomplete data;
- Erase data that is no longer needed (subject to records we must keep by law);
- Withdraw consent at any time — this will not affect processing already done, but we may be unable to continue your care;
- Nominate another person to exercise your rights in case of death or incapacity;
- Grievance redressal through our Grievance Officer, and thereafter to approach the Data Protection Board of India.
To exercise any right, write to help@drhomeoplus.in or message WhatsApp +91-95600 73030 from your registered number.
9. Cookies and website analytics
Our website uses only essential browser storage (for example, to carry your form details to the confirmation page and remember campaign parameters for the session). Web fonts are served by Google Fonts, which receives your IP address to deliver the font files. If we add analytics or advertising cookies in future, we will update this policy and seek consent where required.
10. Grievance Officer
In accordance with the IT Act, 2000, the DPDP Act, 2023 and the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer is:
| Grievance Officer | [TO BE ADDED: Grievance Officer name] |
|---|---|
| Company | Mediagoats Agencies Pvt Ltd (brand: Dr Homeo+) |
| Address | C-13, C Block, Sector 58, Noida, Uttar Pradesh 201301, India |
| help@drhomeoplus.in | |
| Phone / WhatsApp | +91-95600 73030 |
We will acknowledge your complaint within 48 hours and aim to resolve it within one month of receipt.
11. Changes to this policy
We may update this policy from time to time. The “Last updated” date above shows the latest version. Material changes will be notified on the website or by WhatsApp/email.