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Membership & Product Refunds
Overview
This policy applies to purchases made from Mediagoats Agencies Pvt Ltd, a company incorporated in India with its registered office at C-13, C Block, Sector 58, Noida, Uttar Pradesh 201301, India (“Dr Homeo+”, “we”, “us” or “our”). We want the process to be simple and fair. If something isn’t right, write to help@drhomeoplus.in or message WhatsApp +91-95600 73030.
1. ₹999 annual doctor-care membership
| Situation | Outcome |
|---|---|
| Cancellation requested within 7 days of payment and before your initial consultation has taken place | Full refund of ₹999 |
| Cancellation after your initial consultation has been completed | Not refundable, as the professional service has been delivered. Your membership remains active until its expiry date. |
| We are unable to provide your consultation (e.g. your concern is not suitable for teleconsultation or our doctors decline to treat) | Full refund of ₹999 |
| Duplicate or erroneous payment | Full refund of the extra amount |
2. Medicines and treatment products (e.g. Hair+ plans)
Cancellation before dispatch
You can cancel an order at any time before it is dispatched for a full refund.
After dispatch
For health and safety reasons, homoeopathic medicines and opened personal-care products cannot be returned once dispatched, except as below.
Damaged, defective, wrong or expired items
If your package arrives damaged, tampered, incorrect, incomplete or expired, tell us within 48 hours of delivery with photographs of the package and items. After verification we will, at your choice, send a free replacement or issue a full refund for the affected items. We may arrange a reverse pickup at no cost to you.
Multi-month plans (90-Day and 180-Day)
Where a plan is dispatched in monthly instalments, you may cancel the remaining plan at any time. We will refund the value of kits not yet dispatched, calculated at the plan’s per-month price (e.g. ₹6,999 ÷ 3 or ₹13,499 ÷ 6 per undispatched month). Kits already dispatched are non-refundable except as stated above.
Doctor-advised changes
If your doctor changes your prescription before dispatch, any price difference is adjusted or refunded.
Requests, Timelines & Grievances
3. Non-delivery
If an order is not delivered because your PIN code is not serviceable, or the shipment is lost in transit, we will reship at no cost or refund in full. If delivery fails because of an incorrect address or repeated non-availability, we will try to reship; if the shipment returns to us, we will refund the order value less actual shipping charges.
4. How to request a cancellation or refund
- Email help@drhomeoplus.in or WhatsApp +91-95600 73030 from your registered number.
- Share your name, registered mobile number, order/payment ID and reason (with photographs if applicable).
- We acknowledge within 48 hours and confirm the outcome within 3 working days.
5. Refund timelines
Approved refunds are initiated within 5–7 working days to the original payment method (UPI, card, net banking or wallet) through our payment gateway. Depending on your bank, the amount may take a further 5–10 working days to reflect. We do not charge any cancellation fee.
6. Grievances
If you are not satisfied with the resolution, you may escalate to our Grievance Officer:
| Grievance Officer | [TO BE ADDED: Grievance Officer name] |
|---|---|
| Company | Mediagoats Agencies Pvt Ltd (brand: Dr Homeo+) |
| Address | C-13, C Block, Sector 58, Noida, Uttar Pradesh 201301, India |
| help@drhomeoplus.in | |
| Phone / WhatsApp | +91-95600 73030 |